Return Policy

Eligibility for Returns

To qualify for a return , items must be:

• In their original, unused condition without any damage.
• Subject to inspection by our team before approval.

Returns must include the following:

• Original Product Certificate
• Original or Copy of Invoice
• Complete Packaging & Documentation
• Lab Certificates (if applicable)

Note: Returns will not be accepted if any of the above-required items are missing.

Return Policy for Loose Gemstones

• Customers may return gemstones within 7-10 days of delivery for an 80% refund.
• A valid reason for the return must be provided.

Important Notes

• Shipping charges, VAT, and duties are non-refundable.
• If an order is canceled after paid certification, the certification cost will be deducted.
• Return shipping costs are the responsibility of the customer.
• Payment Gateway charges (5%) are non-refundable.
• Refunds are processed within 7-10 business days, with additional time required for bank processing.
• Products must be returned within 15 days to be eligible for a refund.
• A proper unboxing video is mandatory for gemstone or jewelry returns. Requests without this video will not be processed.
• The refund will reflect in the customer's account once the return is verified.

Return Policy for Customized Jewelry

• Custom-made jewelry (including rings, pendants, and bracelets) cannot be returned.

Exchange Policy

• Customers may exchange for another product on our website valued at 70% of the original invoice within 3 months.
• Exchange requests must be made within 48 hours of delivery.
• If an order is canceled, making charges will be deducted.
• The Exchange product will be delivered within 5 to 7 days.